Privacy Policy

 

Effective Date: 27 June 2025

Caravan Bedding – www.caravanbedding.co.nz

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website or make a purchase from us.

1. What Information We Collect

When you interact with our website, we may collect:

  • Your name and contact details (e.g. email address, phone number)
  • Shipping and billing address
  • Order details
  • Enquiry messages submitted through our forms
  • Optional feedback or reviews you provide

We may also collect anonymised usage data to improve the performance and experience of our website.

2. Payments and Financial Data

We do not collect, store, or have access to your payment card details.

All payments are processed securely through trusted third-party payment providers (such as Stripe or PayPal), depending on the checkout method used. These providers handle your payment information on their own secure platforms, and we never see your credit card or bank account details.

Note: If you choose to pay by bank transfer, ( not through the website) we may see your bank account name and number as part of the payment confirmation process. This information is used solely to verify your payment and is not stored or shared.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Respond to enquiries and provide customer support
  • Send order confirmations or shipping updates
  • Improve our website and services
  • Communicate updates, if you have subscribed to receive them

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Storing Your Data

Our website is hosted by Webador, a secure and GDPR-compliant platform. Any personal data submitted through our site is stored on Webador’s servers in the European Union.

We retain your information only as long as necessary to complete your order, manage customer support, or comply with legal requirements (e.g. tax or invoice records).

5. Cookies and Tracking

Our site uses cookies to:

  • Enable essential website functionality
  • Improve performance and user experience
  • (Optional) Track anonymised visitor data using tools like Google Analytics

We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser settings at any time.

6. Third-Party Services

We work with a few trusted third parties to run our business, such as:

  • Payment gateways (for secure transactions)
  • Shipping providers (to deliver your order)
  • Website host (Webador)
  • Customer support tools (e.g. Webador email platform)

These services may access limited personal information only to fulfil their role and are required to handle it securely.

7. Your Rights (New Zealand Privacy Act 2020)

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Withdraw your consent for us to use your data

To make a request, please email us at the contact below.

8. Security

Your data is protected through secure website hosting (including SSL encryption), restricted access, and safe handling practices.

9. Contact Us

If you have any questions or concerns about your privacy, please contact:

Caravan Bedding

📧 info@caravansheetsnz.com

🌐 www.caravanbedding.co.nz

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the effective date shown at the top